Delete Your Account

You can delete your Catpro account and the personal data attached to it at any time. You do not need to give a reason.

How to request deletion

Email info@catpro.asia from the address registered to your account, with the subject line Delete my Catpro account.

If you can no longer access that address, write from any address and include enough detail for us to identify the account. We may ask you a question only you could answer — that check protects your account from someone else deleting it.

What happens next

• We confirm receipt of your request within two business days.
• We verify that the request came from the account holder before acting on it.
• We delete the account and its associated personal data within 30 days of verification, and confirm by email when it is done.

What is deleted

Your account record and the personal data associated with it, including your profile details and your saved activity in the app.

What we may keep, and why

We keep only what the law requires us to keep — for example records we must retain to meet a tax or accounting obligation. Anything retained for that reason is kept no longer than the obligation requires, and is not used to contact you or to build a profile of you.

Fully anonymised statistics that can no longer be linked to you may remain in aggregate form.

Questions

Email info@catpro.asia. We are in Phnom Penh, Cambodia — ICT (UTC+7).

Deletion is carried out by Catpro, which operates the Catpro service and holds your account. If you write to any address listed in the privacy policy, your request will be passed to them.